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Employee support helpline

Life doesn’t always go as planned, and unexpected challenges can make each day difficult. To support CEFM member schools’ commitment to employee wellbeing, we provide access to a confidential employee support helpline and education support helpline, assisting staff with both personal and professional issues.

Qualified counsellors are available 24/7 to offer employee counselling on any matter that may be causing distress or anxiety. This independent and confidential helpline gives employees peace of mind, encouraging a healthier, balanced work environment.  

Employee counselling

Supporting your staff’s emotional wellbeing is essential to a productive workplace. Our employee counselling service provides access to trained counsellors who can help staff manage stress, anxiety, and personal challenges, ensuring they feel valued and supported. This service plays a crucial role in promoting mental health across schools and Multi-Academy Trusts (MATs), fostering a resilient and positive workforce. 

Education support helpline

The demands of the education sector can be significant. Our education support helpline is a dedicated service offering essential support to teachers and school staff, helping them navigate the challenges unique to the profession. This teacher support helpline is more than a resource; it’s a trusted employee support helpline that provides compassionate counselling, strategies, and practical advice to overcome work-life challenges.

With this helpline, teachers can access emotional support for issues such as classroom stress, work-life balance, and mental health concerns. By empowering educators to overcome challenges, we help sustain a motivated and effective educational workforce.  

Education support helpline: 24/7 guidance for your school staff

Life in education can be both rewarding and challenging. Teachers and school staff often face stressful situations that can impact their work-life balance, mental health, and overall well-being. Our Education Support Helpline offers round-the-clock support to ensure your staff have access to professional help whenever they need it.

Why choose our education support helpline?
  • Confidential and Independent: The helpline operates independently of your school, providing staff with a safe, anonymous space to discuss personal or professional challenges.
  • Available 24/7: Qualified counsellors are available any time, day or night, to offer guidance and practical strategies on a wide range of issues, from classroom stress to personal difficulties.
  • Tailored for Educators: Whether managing difficult students, work-related anxiety, or balancing personal and professional lives, the helpline is designed to support the specific challenges educators face.

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