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Case officer

Dedicated case management for your most complex and sensitive HR matters

When facing long-running or high-risk HR challenges, continuity and expert guidance are essential. Our named HR case officer service provides your school with a single, experienced adviser who will oversee each stage of your case from start to finish—ensuring consistent advice, efficient communication, and a trusted point of contact throughout.

Whether you’re managing complex employee discipline or capability issues, restructuring, long-term absence cases or safeguarding concerns, our consultants deliver tailored, strategic support to help you navigate even the most sensitive matters with confidence. 

A personalised, end-to-end approach

Your named consultant will:

  • Act as the lead adviser on all aspects of your case
  • Build a detailed understanding of your school’s context, policies, and personnel
  • Advise on all correspondence, documentation, and meeting preparation
  • Liaise with managers, trade unions, and other stakeholders as needed
  • Provide clear advice on legal risk, procedural steps, and resolution options

This approach eliminates the need to repeat information, reduces time spent on administrative coordination, and ensures your case is handled with professionalism, consistency, and discretion. 

Types of cases we manage include

  • Formal disciplinary, capability or grievance processes
  • Complex absence and return-to-work cases
  • Reasonable adjustments and disability management under the Equality Act
  • Trade union consultations and dispute resolution
  • Long-standing performance concerns and staffing restructures
  • Restructuring
  • Redundancy

Why schools choose our case officer service

  • Consistency – a single point of contact ensures continuity and informed advice
  • Efficiency – faster progress and fewer delays through coordinated case handling
  • Expertise – in-depth HR and education sector knowledge tailored to your setting
  • Discretion – sensitive matters managed professionally and confidentially

Let us manage the complexity –so you can focus on supporting your staff and delivering positive outcomes for your school community.

Get a free quote

For a no obligation quotation, contact us today:

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